Drywall 101 Pro Refund Policy
Effective date: October 15, 2026
Company: JD Northern LLC (South Carolina)
Product: Drywall 101 Pro (the "Pro app") at drywall101.com and related Pro app URLs
Support: techsupport@drywall101.com
Mailing address: 6101 Calhoun Memorial Hwy, Ste A #1041, Easley, SC 29640
This Refund Policy explains when refunds are available for Drywall 101 Pro subscriptions billed through Stripe. It is meant to be a short, standalone page Stripe and customers can link to. Full subscription terms are in our Terms of Service.
All prices are in U.S. dollars and exclusive of applicable sales tax. South Carolina customers typically pay 6% state sales tax plus local tax of 0–3%, calculated by Stripe Tax.
There is no free tier and no free trial.
Quick summary
| Situation | Refund? |
|---|---|
| Monthly plan (after first payment window) | No refund. Cancel anytime; access continues through the end of the paid period. |
| First payment — any plan | 14-day money-back guarantee |
| Annual plan — purchase or renewal | Full refund within 30 days (this is the more generous rule for annual plans) |
| Annual plan — after 30 days | No refund; access continues through the end of the annual term |
| Extra User removed mid-period | No partial refund; removal takes effect at next renewal |
| Billing error or major outage | Credit or fix at JD Northern LLC's discretion |
1. Monthly plans
No refunds on monthly subscription charges after the first-payment guarantee window below.
You may cancel anytime. Cancellation stops future billing. You keep access to the Pro app through the end of the period you already paid for.
2. Annual plans
Full refund within 30 days of an annual purchase or annual renewal.
After that 30-day window, no refund is available for the remainder of the annual term. You keep access through the end of the paid annual period.
3. 14-day money-back guarantee (first payment)
Because there is no free trial, your first payment on any plan is covered by a 14-day money-back guarantee.
How this works with the annual rule:
- Annual plans: The 30-day refund window for purchase or renewal is the more generous rule and controls. You do not get a shorter 14-day limit on a first annual payment.
- Monthly plans: The 14-day guarantee applies to your first monthly payment. Later monthly renewals are not refundable.
To request a refund under this guarantee, email techsupport@drywall101.com within the applicable window and include the email on the Stripe receipt.
4. Extra Users
- Adding Extra Users: you are charged a prorated amount for the rest of the current billing period ($15/month or $150/year each, subject to plan caps and any active founding discount).
- Removing Extra Users: removals take effect at the next renewal. There is no partial refund for a removed User for the current period.
5. Founding offer (FOUNDING50)
If you have the founding 30% lifetime discount (promo code FOUNDING50, first 50 companies), that discount applies to all Drywall 101 Pro subscription charges for that company, including the plan tier and any Extra Users, while the subscription stays continuously active. The discount applies only to the company that used the code and is permanently lost if that subscription is canceled, ends for non-payment, or the company account is deleted, even if it is later restored or resubscribes. Refunds under this policy, when available, are based on the amount you actually paid.
6. Billing errors and service issues
If you believe you were charged incorrectly, or if a significant service outage materially prevented use of the Pro app, contact techsupport@drywall101.com. We may issue a credit, adjust the charge, or otherwise fix the issue at JD Northern LLC's discretion.
7. How to cancel or request a refund
- Cancel: Use billing settings in the Pro app, or email techsupport@drywall101.com.
- Refund request: Email techsupport@drywall101.com with your account email, approximate charge date, and reason. Eligible refunds are processed back to the original payment method via Stripe.
Refunds that are approved typically appear according to your bank or card issuer's timing after Stripe processes them.
8. Contact
Email: techsupport@drywall101.com
Mail: JD Northern LLC, 6101 Calhoun Memorial Hwy, Ste A #1041, Easley, SC 29640
Website: drywall101.com
Governing law: State of South Carolina (see Terms of Service).